pH7’s Shipping and Delivery clearly outlines our recommended freight company and also our standard order delivery times.  Our terms of supply are “FOB” Free on Board our Auckland Warehouse. As a customer of pH7 you have a choice of either using your own nominated freight company or using our recommended freight company for delivery.  If you wish to use your own freight company, please make this clear on your order.

If you choose to use our recommended freight company we can offer the following services:

Track and TraceCall us on 0800 323 223 to track a parcel for you.
Drop Shipment We can drop ship to your customer directly, with the paperwork being emailed directly to you. (Excellent way of avoiding double handling of large items)
We use the following freight companies for our product deliveries:
Castle ParcelUsed for sending all small parcels.
Daily FreightUsed for sending all large parcels/items.


Our last courier pick up time is 3:30pm Monday to Friday.  We cannot guarantee that orders received after 12:00pm will be shipped on the same day.

Standard Transit times:

North Island Metro Areas:24 hours
North Island Non Metro Areas:48 hours
South Island Metro Areas:48 hours
South Island Non Metro Areas:72 hours


Collection from our warehouse is available between 8:30am and 4:30pm.
Allow a minimum of 3 hours from order placement before collection in order to give the warehouse team time to assemble or pick & pack your order.