SHIPPING AND DELIVERY
FREIGHT
pH7’s Shipping and Delivery clearly outlines our recommended freight company and also our standard order delivery times. Our terms of supply are “FOB” Free on Board our Auckland Warehouse. As a customer of pH7 you have a choice of either using your own nominated freight company or using our recommended freight company for delivery. If you wish to use your own freight company, please make this clear on your order.
If you choose to use our recommended freight company we can offer the following services:
| Track and Trace | Call us on 0800 323 223 to track a parcel for you. |
| Drop Shipment | We can drop ship to your customer directly, with the paperwork being emailed directly to you. (Excellent way of avoiding double handling of large items) |
| Castle Parcel | Used for sending all small parcels. |
| Daily Freight | Used for sending all large parcels/items. |
ORDER DELIVERY TIMES
Our last courier pick up time is 3:30pm Monday to Friday. We cannot guarantee that orders received after 12:00pm will be shipped on the same day.
Standard Transit times:
| North Island Metro Areas: | 24 hours |
| North Island Non Metro Areas: | 48 hours |
| South Island Metro Areas: | 48 hours |
| South Island Non Metro Areas: | 72 hours |
COLLECTION
Collection from our warehouse is available between 8:30am and 4:30pm.
Allow a minimum of 3 hours from order placement before collection in order to give the warehouse team time to assemble or pick & pack your order.